MAINTENANCE AND SUPPORT

In today’s world, if you let your website go down, you put your business at risk. Digitel Media Solutions keeps it at bay by rendering full-cycle customer support services.

We help you deal successfully with all the major maintenance and support challenges:

BUSINESS CONTINUITY

It is necessary to ensure the company’s continuous thriving

EXPERTISE

It is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

FUNCTIONALITY

The server and operational system need to be functioning fast and bug-free

OS AND SERVER MIGRATION

Sometimes operational systems and servers do not perform to the utmost. Digitel Media Solutions Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

THIRD-PARTY SOLUTION MAINTENANCE

Digitel Media Solutions extends the useful life of 3rd party software well beyond the end-of-life declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.

TASK/BUG TRACKING SYSTEMS DEPLOYMENT AND CUSTOMIZATION

Taking the value of reporting and identifying defects into account, Digitel Media Solutions specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

SOFTWARE MAINTENANCE AND PROACTIVE SUPPORT

Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

APPLICATION IMPROVEMENT

Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

PERFORMANCE/ AVAILABILITY MONITORING

Digitel Media Solutions helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

SUPPORT LEVELS

LEVEL 01

  • Monitor System Data Analysis
  • System Malfunction Answers
  • Issue Detection

LEVEL 02

  • System Configuration Improvement
  • Cache Clearance
  • Server Issue Detection

LEVEL 03

  • New System Versions
  • Application Improvement
  • Code Fixes
  • Bug Detection with Software Understanding

BUILDING THE RIGHT BRIDGE BETWEEN DEVELOPMENT AND OPERATIONS

We give special account to the value of cooperation between development and operations when rendering support services. By establishing collaborative DevOps workflows and weaving Agile techniques into support operations, we help you operate and evolve your resilient software at scale and accelerate its release cycles, thus, boosting your RoI. Digitel Media Solutions equips your business with an ability to easily embrace more changes and enjoy the following benefits of DevOps-oriented customer support:

  • Cross-functional teams
  • Co-located Devs and Ops
  • Continuous delivery
  • Constant improvement
  • Smaller mean time to recovery

Feel free to talk to us

If you have questions or comments, please feel free to contact us whichever way is most convenient. 

Email     sales@digitelmediasolutions.com

Call Now!     +95-09954989800

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