Our developers ensure that the technology is aligned with your business objectives despite the size and nature of your organization.
Enterprise Resource Planning systems are software systems that prove to be of great help in operations planning, administration and to optimize internal business processes, comprising of manufacturing, supply chain, financials, customer relationship management, human resources as well as warehouse management. With the help of these solutions, a typical ERP software integrates the data and processes of an organization into a single unified system.
We at Digitel Media Solutions offer the best ERP software solutions helpful in manufacturing and trading companies in SME sector for assimilation and automation of the business proceedings. With easy and timely accessibility of information it’s easier to enhance the growth and efficiency of an organization. With years of industry experience and technical expertise we design ERP software that best meets the requirements of many businesses. With our ERP software we help organizations in streamlining their processes and improve profit margins. At the same time also allow organizations to keep pace with ever-changing technology.
The ERP solution may include a number of functional modules, which support execution of key business processes, such as:
Highlights of custom ERP software developed by Digitel Media Solutions
An AI-enabled ERP solution for customer service integrates the customer interaction with the work order management process. The AI solution understands and learns from historical inspection reports and work orders. Depending on the nature of the customer inquiry, it gives a proposed answer to the service agent. The AI solution assists with the planning and scheduling of the work by finding the earliest possible date to dispatch a service technician. That’s possible because it understands the required skill set and availability of required service parts.
This scenario is relevant for example for cities. They render multiple services to commercial and residential customers. A customer may have more than one service issue at any point in time. An AI-enabled ERP solution would in this case have the ability to provide insight into the status of all services by accessing and interpreting data from many systems. There may be many work orders in different stages of completion managed by different operational units. The AI-enabled ERP solution would assist the agent with adequate communication to the customer, and effective coordination of the work with the departments.
Maintenance is another functional area where AI will be integrated with ERP solutions. A digital assistant (DA) can help the service technician with the root cause analysis for corrective maintenance issues. The DA has deep understanding of the technical structure, performance and maintenance history of the troubled equipment. It also knows how the equipment performs compared to similar units at other sites. The service technician is asking questions to the DA and gets evidence-based recommendations back. The DA obtained knowledge from the core ERP system and sources from the OEM. Inspection reports and work orders are important process documents to maintain for that purpose.
AI solutions are starting to appear in the area of predictive maintenance, which is different than preventative maintenance. The latter is triggered by time, events, or meter readings and results in planned, scheduled work. Predictive maintenance is much more based on real-time information about the actual performance of the equipment. Oftentimes, sensors and other Internet of Things (IoT) technologies play a critical role in capturing that information and relaying it back to the AI-enabled ERP solution. Predictive maintenance has the objective to reduce maintenance cost. Where preventative maintenance indicates that a part has to be replaced, predictive maintenance may recommend to replace it later based on the actual condition.
Eliminating repetitive processes, ERP is helpful in reducing the requirement to manually enter information. This way the system streamlines business processes making it a lot more easier and efficient for companies to collect data.
When you use an ERP system you get high-quality customer service, it’s a lot easier for sales and customer service people to interact with customers thus improving relationships with them, via faster and a lot more exact access to customers’ information and history.
You don’t require to distribute data throughout numerous of separate databases and you will find all the information located in a single location. This way the data is consistent as well as up-to-date.
With a new system you get better accuracy, consistency and data security. This way you can even improve the restrictions to data.
Reporting becomes a lot more easier and customizable with ERP software. With enhanced reporting capabilities it’s easy for your company to respond to intricate data requests a lot easily. The users are allowed to execute their own reports sans the need to rely on help from IT.
Yes reduced operating costs is among the most immediate benefits of implementing an ERP, such as lower inventory control costs, lower production costs and lower marketing costs.
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